Posted 1 year ago Comments

We got a very interesting phone call at work today.  One of our homeowners paid up on their home last week so they could start moving.  Well we didn’t have all of the invoices in at the time, and it was understood that they could move, but this bill would be outstanding and when it came in, if it was over the allowance they would need to pay the difference.  Well, we got the bill yesterday, and they were over the allowance.  I sent them an email with the updated numbers, and am about to send them copies of the invoices for the outstanding item, and told them that they would need to talk to the supplier if the overage wasn’t what they were expecting.

This morning we got a call from their neighbor chewing us out for their overages.  Excuse me?  You their neighbor?  Well, first off, I am bound by a contract that I can not discus the particulars of any home under contract with anyone other than the homeowner, so I don’t care if you’re the Pope, you aren’t getting anything out of me.  Second, yes we do our houses with a contract amount and have allowances built into the contract amount, but when you go over an allowance you us the difference, and when you are under an allowance we owe you the difference.  It isn’t my fault that they picked out things that put them over their allowances, their the ones who just had to have this and had to have that, not me.

When I talked to the husband, he did apologize for his neighbor and expressed how sorry he was that they did that.  Then came the part that told me what hadn’t happened.  He asked if we had gotten that last of the invoices in.  Translation, his wife didn’t show him the email!  Like she can hide it from him.  He’ll figure it out when we don’t file a release of lien on their property.  Obviously some people don’t think about stuff like that.

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